FAQS

Nagaba Vegan is an eco-friendly shoe company that makes high-quality shoes for men and women. Our shoes are 100% vegan certified

Yes, our customers love the comfort of Nagaba Vegan shoes. They are designed to be comfortable and stylish.

Nagaba Vegan shoes are made in Poland.

You can obtain a prepaid return label to return or exchange your item by accessing your original shipping confirmation or via contact with us at store@nagabavegan.com. 

 Items should be returned in their original packaging to ensure they are adequately protected in transit. Place the items you’re returning or exchanging in the packaging, attach the prepaid return label and drop it off at your local carrier location we will take care of the rest.

1. You may return or exchange unworn, unwashed and unaltered items purchased from Nagaba America within 30 days of the date of receipt for a full refund to the original form of payment. 
2. Please note that refunds may take more than 10 business days from the date we receive the shoes back to be reflected on your account.
3. If the items show signs of wear, they are not eligible for exchange.
   All outlet sales are final, and the outlet sale items are not eligible for return or exchange. Outlet sale items are marked on the specific product page or at checkout, and/or on your order confirmation. 
4. We reserve the right to ship back to the customer any return that we receive that is not in compliance with our return policy.

Unfortunately, we do not accept returns or exchanges for custom shoes as they are made specifically for you.

You may return or exchange unworn, unwashed and unaltered items purchased from Nagaba America within 30 days of the date of receipt for a full refund to the original form of payment.

Yes! Items should be returned in their original packaging to ensure they are adequately protected in transit. Place the items you’re returning or exchanging in the packaging, attach the prepaid return label and drop it off at your local carrier and we'll take care of the rest.

Once we receive your returned item, it usually takes 3-5 business days to process the return and issue a refund.

Please note that refunds may take more than 10 business days from the date we receive the shoes back to be reflected on your account.

Orders placed with ground shipping usually arrive within 4-6 business days from the day the order was processed. Custom orders can take up to 4 weeks to be produced and shipped, regardless of the shipping method chosen at checkout. We offer free ground shipping on all orders within the U.S. For orders placed from outside the U.S. or expedited shipping which you chose at the checkout, shipping costs will apply and will be calculated at checkout.

You’ll receive an order confirmation email after your order is placed. Once your order has been fulfilled and has left our warehouse, you’ll receive a shipment notification. To check the delivery status of your order, click on the link in your shipment notification email.

We ship to your delivery address indicated on your order you made on our website. The delivery address must be within the U.S.

Yes! We offer free ground shipping on all orders within the U.S. For orders placed from outside the U.S. or expedited shipping which you chose at the checkout, shipping costs will apply and will be calculated at checkout.

Orders placed with ground shipping usually arrive within 4-6 business days from the day the order was processed. Custom orders can take up to 4 weeks to be produced and shipped, regardless of the shipping method chosen at checkout.

Please use the Tracking number provided by us in your order shipment confirmation and type it on the carrier website.

Please contact us directly at store@nagabavegan.com You may cancel or change your order by 11:59 PM ET on the day that your order was placed. To request to change or cancel, please contact us at store@nagabavegan.com

Please contact us directly at store@nagabavegan.com 

Nagaba Vegan accepts payment via Visa, MasterCard, Discover, American Express, Venmo and PayPal.

We use trusted services and we do not store any of your payment details on our website.

We occasionally offer discounts and promotions. Please sign up for our newsletter to stay updated!

To use a discount code, enter the code at checkout in the designated field. The discount will be applied to your total.

Generally, only one discount code can be used per order. Please refer to the specific terms and conditions of the discount code for more information.

Please contact us directly at store@nagabavegan.com 

Please contact us directly

Please contact us directly or place a pre-order request. The shoes should be with you within 4-6 weeks

1. An item is classified as defective if it is damaged when received or where a manufacturing fault occurs within six months of purchase. If you believe you have received a damaged or defective item, please contact us at store@nagabavegan.com and be sure to include the following information: 

• The original order number and your current shipping address
• Photographs of the defective or damaged itemWe will respond as quickly as possible and do all that we can to right the situation for you. Please note that items that are damaged as a result of wear and tear are not considered to be damaged or defective and are not eligible for return or exchange.

1. All of the products we offered have been Certified Vegan by Vegan Action
   We are members of the FAKE movement. Learn more at: https://fakemovement.com/pages/about-us

We donate $3 from each pair of shoes bought to Animal Sanctuaries. Should you have any other donation ideas please email us!

Yes, Nagaba Vegan supports animal rights. Our shoes are vegan certified by Vegan Action to ensure that no animals are harmed in the production of our shoes.

Yes, Nagaba Vegan shoes are eco-friendly. We use recycled vegan materials in our shoe production to minimize our impact on the environment.

We donate $3 from each pair of shoes bought to animal sanctuaries. If you have any other donation ideas, please email us and we will be happy to discuss them with you.